Netflix error code M7353-5101 Solution to fix it

error code M7353-5101

Netflix is such a large platform for streaming video, movie, music, web series, or many other things that you can do with Netflix, but here some of the issues where users get Netflix error code: M7353-5101.

When you use the browser for streaming videos on Netflix so you can get this type of error during the many causes which we discussed below.

This type of message you might be seen when you got issues with your Netflix playback.

Whoops, something went wrong…
Unexpected Error There was an unexpected error. Please reload the page and try again.
Error code: M7353-5101

Causes of Netflix Error Code: M7353-5101

Mostly it’s come due to unsupported browser but there are many possible causes which also affect that.

Unsupported Web Browser

Some of the browsers do not support it, like Vivaldi, Brave, UC, QQ, and Baidu, or browsers which Netflix suggests Google Chrome, Mozilla Firefox, or Opera, Netflix required the HTML5 Player and Silverlight for playing HD And 4k Video formats which some of the browsers do not support and as the reflect you got this error.

error code M7353-5101

Issue with your Internet Connection

Netflix streaming may not support the public network such as a Wi-Fi network at a coffee shop. and cellular or satellite connection because may not meet the minimum streaming requirements.

Netflix Cache or Cookies

Netflix uses cookies to store user data such as the history of their search, activity such as when you watch any movie and leave it in the middle for some reason and when you come back and see that movie If you watch it again, they’ll show the movie from where you left it. It actually does cookies.

erase Netflix cookies and cache

much cookies maybe can create an error like this, so you have to clear the browser Cache or Cookies as on each period of time.

Netflix Server Is Down

If some of the reason Netflix server doesn’t respond to your request so may you got this error or the other possibility was if your internet speed does not meet the Netflix requirement for playing 4k playback.

Netflix Server Is Down

Error Due to Extension Cookies

Some of the Third-party Extension use Cookies for accessing the things like API Analytics for website and other things it will be can create an issue such as an error on Netflix streaming.

Here i give some of the ways, which helps to eliminate the cause of error, and fix them.

1. Stream Netflix on the Supported browser

A thing with Netflix streaming was it have some requirements for playing some of the video formats such as FHD, and 4k, if you wanna play these formats so want a browser that supports HTML5.

I’ll suggest if your browser does not support the streaming so try to update the browser at once and try again. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Our web player works best.

Netflix HTML5 Supported System and Browser Version

  • Chrome(68 or later) – Windows 7, 8.1 or later, Mac OS X 10.10 & 10.11, macOS 10.12 or later, Chrome OS, Linux.
  • Microsoft Edge – Windows 7, 8.1 or later, macOS 10.12 or later.
  • Mozilla Firefox (65 or later) – Windows 7, 8.1 or later, Mac OS X 10.10 & 10.11, macOS 10.12 or later, Linux.
  • Opera (55 or later) – Windows 7, 8.1 or later, Mac OS X 10.10 & 10.11, macOS 10.12 or later, Chrome OS, Linux.
  • Safari – Mac OS X 10.10 & 10.11, macOS 10.12 or later, iPadOS 13.0 or later.

Netflix HTML5 Unsupported System and Browser Version

  • Chrome(68 or later) – iPadOS 13.0 or later.
  • Microsoft Edge – Mac OS X 10.10 & 10.11, iPadOS 13.0 or later, Chrome OS, Linux.
  • Mozilla Firefox (65 or later) – iPadOS 13.0 or later, Chrome OS.
  • Opera (55 or later) – iPadOS 13.0 or later, Chrome OS.
  • Safari – Windows 7, Windows 8.1 or later, Chrome OS, Linux.

Some other Unsupported Browsers:

Vivaldi, Brave, UC, QQ, Vidmate, and Baidu and some of the other third party browsers.

Netflix Supported Resolution

  • Google Chrome Up to 720p on Windows, Mac, and Linux Up to 1080p on Chrome OS
  • Microsoft Edge up to 4K*
  • Mozilla Firefox up to 720p
  • Opera up to 720p
  • Safari up to 1080p on macOS 10.10 to 10.15
  • Safari up to 4K on macOS 11.0 or later

2. Clear Cached data and Cookies

Once you have tried all the ways or things that I have given above, and the error code M7353-5101 Netflix is remaining so I think you have to try this.

cookies are used to collect identifying information about the user or their activities for any specific website.

if you use so long so the many cookies can make errors such as Netflix Error M7353-5101, then clear the browser cookies on a regular, the process is a little bit different for some browser so we will try to cover all of, which you uses.

Clear Cookies and Cache on Chrome

  • On your computer, open Chrome first.
  • At the top-right, click More.
  • Visit More tools. and choose the ‘Clear browsing data’.
  • At the top, choose a time range. To delete everything, select All time.
  • Next “Cookies and other site data” and “Cached images and files,” check the boxes, which you want to delete,
  • Click Clear data and then reset the system at once.

Clear Cookies and Cache on Microsoft Edge

  • Open the Microsoft Edge and go to Settings and more > Settings > Privacy, search, and services.
  • Under Clear browsing data, select Choose what you have to delete.
  • Under the Time range, choose the all-time I suggest.
  • Select Cookies and other site data, and then select Clear now and reset your system for applying all the settings.

Clear Cookies and Cache on Mozilla Firefox

  • Open the browser.
  • Click the menu button. and select Options. Preferences.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Then Click the Clear Data button. The Clear Data dialog will appear so.
  • Click on the Clear now and resat the system at once when all done.

Clear Cookies and Cache on Opera

  • Visit the Opera
  • Press Ctrl+Shift+Del to open your Clear browsing data options.
  • Select the Cookies and site data, and click Clear data.
  • To remove cookies from any specific website, go to Settings > Advanced > Privacy and Security.
  • Click Site settings and now you can remove, whats you want to.

Clear Cookies and Cache on Safari

  • Visit on your safari browser.
  • To clear your cookies, go to Settings > Safari > Advanced > Website Data.
  • Then tap Remove All Website Data and reset the system.

3.Disable Netflix Test

  1. Visit the browser and go to the ‘‘.
  1. On the text participation, if this enabled, so disable it right now.
  1. Then click on the done to save the settings.

May this should help to fix Netflix error code M7353-510.

4. Disable the browser extension

Some of the Browser extensions can violence the Netflix policies such as Adblocker, and many extensions are used third-party cookies for giving users access to the website.

The cookies will create the error M7353-5101 during the Netflix streaming, so before you try again and again, try this thing at once, disable each extension and find if any create the issue.

  • So for that visit the extension window.
  • Then Disable each extension one by one and back to the Netflix streaming window.

  • Refresh the available page and see, if it affects.
  • After that, if the error remains then use the other given methods

5. Uninstall and update your browser

Usually, Netflix supports most of the browser and system type as we discussed before, but in some case, the browser no longer updated for a long time, may browsers does not meet the Netflix streaming required, so error code M7353-5101 will appear.


  1. On your computer, close all Chrome windows and tabs.
  2. Click the Start menu and then Settings.
  3. Click Apps.
  4. Under “Apps & features,” find and click the browser you want to uninstall.
  5. Click Uninstall, Confirm by clicking Uninstall.
  6. To delete your profile information, like bookmarks and history, check “Also delete your browsing data.”

But I will suggest you don’t need to do this. so don’t do this.

Once you have done this then download the browser from the official way and install it, fill all requirements and complete the installation.


  1. At the bottom of your computer screen, in your Dock, right-click on the browser which you wanna uninstall.
  2. Select Quit, Open Finder.
  3. Go to the folder containing the Google Chrome application on your computer.
  4. It may be in your Applications folder. If not, go to File and then Find, and search for “Google Chrome.”
  5. Drag Google Chrome to the Trash.

Download the browser from the official way and install it, fill all requirements and complete the installation.

6. Inspect The Internet Connection

Netflix streaming may not support the public network such as a Wi-Fi network at a railway, coffee shop. and cellular or satellite connection because may not meet the minimum streaming requirements, so error code M7353-5101 will appear.

Another reason maybe if you are using a mobile hotspot for streaming video and then you got a call so this can maybe create the Netflix M7353-5101 error, and it was really happening by the way.

I tested it on my Google Chrome I play some videos before the call and after the call, I am not sure about Netflix streaming but mostly videos won’t play when you are on a call.

An interrupted internet connection can also create an error, check your router or modem and other networking devices first, which you use.

I hope this will really help you if I miss something or you have some other query so contact us.

7. Add an Exclusion on Antivirus

Just like Windows Firewall or Defender, the third-party antivirus can also block the access of the internet if they found something suspicious or wrong with any program or apps and you got this Netflix error code M7353-5101.

Maybe you can disable the antivirus for such a short period or may also add exclusion for a specific programs and apps, I’ll be suggest you, first try to add the exclusion then if the error remains so disable the antivirus for short time. if Google Chrome is one of them.

add exclusion on antivirus

So you just have to add an exclusion, ‘after that the antivirus does not scan the file which under the exclusion’.

8. Disable LAN Proxy Server

If I explain this in an easy way, the proxy creates a secure and private route between the client and the server, it will receive a request from the client, and send them to the server, then get a response from the server and show the client as the result of their request.

Such as VPN (Virtual Private Network), also uses a different proxy server to protect your data from theft or hackers, if you are using any proxy or VPN service to make your privacy private, so in some cases, it will create errors with browsers and internet access. The solution for that is, disable Proxy or VPN.

  1. For that first, you have to visit the Windows Run dialog box you can did this by doing a search on your Windows Search Box just put the Run or you also can use the ‘windows+R‘ shortcut.
  1. Then put the dialog “inetcpl.cpl” and run it.
  1. It will take you on the internet properties tab, from here select the Connections.
  1. Then you have to visit the LAN (Local Area Network) setting for that click the LAN settings, which appear below of tab.
  1. Here you have to uncheck all the boxes which come under the Automatic configuration and Proxy servers.

To apply the settings hit the Ok then Apply, at the end restart the system to apply all the software or setting changes, then back to your system launch the chrome, and try to refresh the Netflix streaming page.

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